FAQs
HOW DO I TRACK MY ORDER?
Once your parcel is winging it's way to you, we'll provide you with a tracking number and a link which you can track through our partners, New Zealand Post. If your delivery is within New Zealand, it may travel by either NZ Post or NZ Couriers.
HOW CAN I CONTACT YOUR COURIERS?
New Zealand Post owns our local courier service, CourierPost so once you have a tracking number, you can either use their online service or you can call them.
WHAT ARE YOUR DELIVERY OPTIONS?
All deliveries within New Zealand require a signature but may be left if you have an Authority to Leave in place. In most cases international couriers require your signature for delivery.
IT'S BEEN A WEEK AND NOTHING'S ARRIVED.
Sometimes deliveries get held up due to public holidays, stock control or we may have been just too busy! If you haven't received an email from us advising that the package is on the way within 3 days, please get back in touch with us on k@kdesign.co.nz and we'll look into it for you.
